How can we help?

For profile or account questions, tell us the email address used for WiseWay. Never send your password, access token or recovery code.

Use “Forgot password?” on the login screen. Open the reset link on the device where WiseWay is installed, then return to the app.

The current release is free: it accepts no subscription, Wise Ticket or digital-goods purchases. Plus or Ultimate activation by the WiseWay team does not charge you. Generation limits still apply. Check Settings → Wise Tickets for your access and balance.

One ticket generates one itinerary day or provides planning assistance with WiseWay for a day. Blueprints have a separate balance for the destination overview. Account confirmation provides 5 Wise Tickets and 1 blueprint. Completing Travel DNA provides another 5 Wise Tickets and 1 blueprint, once per eligible account. Free then refreshes to 1 weekly ticket and 1 weekly blueprint every 7 days; unused weeks do not accumulate. Starter and team gifts are separate. Check Wise Tickets for the next refresh and eligible bonuses.

Choose an available item in WiseWay Store, preview it on your profile, then select Apply to keep it. Previewing alone does not change your profile. The current options require no purchase. If an image is slow to load, check your connection and report the item name and your app version.

Open Settings → Legal and support → OpenAI consent to review or withdraw OpenAI consent. Withdrawal blocks future consent-gated requests; it does not undo earlier processing. Chat messages and chat photos are not sent to OpenAI.

Email support with “Privacy request” in the subject. We may ask for reasonable account verification before providing or deleting account information.

Open the user’s profile or the relevant social screen and choose Report. Use Block when you need to stop further contact.

Use the Report action attached to the photo, message or profile where available so the moderation team receives the correct context.

Update WiseWay, confirm your internet connection, close and reopen the app, then restart the device. Include the app version, device model and steps that reproduce the problem.

After requesting an email change, follow the confirmation messages for your account. A requested address can remain pending until the required confirmation is completed. Do not send confirmation links or security codes to support.

Travel photo submissions are reviewed before publication. Submit a city and country; an attraction is optional in the general submission flow. A pending photo is not yet public, and metadata or analysis clues do not guarantee approval.

Start recording deliberately and allow the permissions requested for it. Background location lets recording continue with the screen locked. Pause or finish recording when you are done. Recording is not turn-by-turn navigation.

WiseWay currently uses TestFlight on iPhone. For a friend invitation, install the app first, then open the same invitation link again before creating your account. Contact support if you need help accessing the beta.