Account assistance
For profile or account questions, tell us the email address used for WiseWay. Never send your password, access token or recovery code.
WISEWAY SUPPORT
How can we help?
Find the right next step for account, login, privacy, safety and technical questions.
EMAIL SUPPORTsupport@wisewayapp.com
We aim to reply within 2 business days; this is not a guaranteed response time. Urgent safety or emergency situations should be directed to local emergency services.
Login assistance
Use “Forgot password?” on the login screen. Open the reset link on the device where WiseWay is installed, then return to the app.
Free release and memberships
The current release is free: it accepts no subscription, Wise Ticket or digital-goods purchases. Plus or Ultimate activation by the WiseWay team does not charge you. Generation limits still apply. Check Settings → Wise Tickets for your access and balance.
Wise Tickets and blueprints
One ticket generates one itinerary day or provides AI day assistance. Blueprints have a separate balance for the destination overview. After account confirmation and Travel DNA completion, you receive 5 tickets and 3 blueprints once. Free then refreshes to 1 weekly ticket and 1 weekly blueprint every 7 days; unused weeks do not accumulate. Starter and team gifts are separate. Check Wise Tickets for the next refresh and eligible bonuses.
Backgrounds and avatar frames
Choose an available item in WiseWay Store, preview it on your profile, then select Apply to keep it. Previewing alone does not change your profile. The current options require no purchase. If an image is slow to load, check your connection and report the item name and your app version.
AI consent
Open Settings → Legal and support → OpenAI consent to review or withdraw OpenAI consent. Withdrawal blocks future consent-gated requests; it does not undo earlier processing. Chat messages and chat photos are not sent to OpenAI.
Privacy requests
Email support with “Privacy request” in the subject. We may ask for reasonable account verification before providing or deleting account information.
Report a user
Open the user’s profile or the relevant social screen and choose Report. Use Block when you need to stop further contact.
Report inappropriate content
Use the Report action attached to the photo, message or profile where available so the moderation team receives the correct context.
Technical troubleshooting
Update WiseWay, confirm your internet connection, close and reopen the app, then restart the device. Include the app version, device model and steps that reproduce the problem.
PERMANENT ACCOUNT DELETION
Delete your account from the app.
- Open Profile in WiseWay.
- Open Settings.
- Open Legal and support, then choose Delete Account.
- Read the warning and complete both confirmation steps.
Account deletion is permanent and removes linked data and balances. Limited records and backups may remain as described in the Privacy Policy. Uninstalling the app does not delete your account. If the in-app flow fails, email support@wisewayapp.com.
POLICIES